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Pick-up Day Information

How do I pack my items?
Please place your donations in either bags or boxes. To protect your breakable items, please pack them in boxes that can be easily and safely transported.

Where do I put my donation?
Your donation should be placed by your front door (preferred location) or on your front driveway (our trucks can not access most alleys).

Do I need to be home?
No. Leave your donation clearly labeled for KINDNESS by your front door. Our driver will pick-up the donation and leave a tax receipt without disturbing you.

When will the items be picked-up?
On the scheduled pick-up day, your items should be outside by 8:00AM. Your donation will be picked up between 8:00AM and dark (rain or shine). Unfortunately, our routes vary throughout the day and we are unable to give you a specific time for pick-up.

Will the driver look for my donation if I choose not to schedule a pick-up?
No. There are other organizations that will just “drive and look”. However, we have found this method causes too many missed and/or accidental pick-ups. We require you to be on the driver’s scheduled list to avoid such problems.

Where do the profits go?
100% of the profits from the bulk sale of merchandise to area thrift stores go directly to Operation Kindness.

Are other dates available?
Possibly, please E-mail or call (972) 438-KIND (5463) between the hours of 8-4 for possible alternate dates.

Where can I drop off my donation?
Your donations can be dropped off at:
1145 E Irving Blvd Irving, TX 75060 (972) 554-2599

2715 N. Beltline Rd. Irving, TX 75062 (972) 887-3517

10544 Harry Hines Blvd. Dallas, TX 75220 (214) 353-0441

3039 W. Northwest Hwy. Dallas, TX 75220 (214) 792-9409

1701 Brinker Road Denton, TX 76208 (940) 591-1400

3800 W Spring Creek, Plano TX 75023

They are open Mon - Sat (9:00 am - 8:00 pm) & Sundays from 12:00 pm - 6:00 pm.
They will help you unload and give you a tax receipt.


Attended Trailer at:
10601 Ohio Dr. Frisco, TX 75035
Open Mon – Sat 9:00 am – 6:00 pm & Sun 12:00 pm – 5:00 pm
(Closed on Wednesday’s)


Clothing Bins at:
1420 W. Mockingbird Ln. Dallas, TX 75247

6060 E. Mockingbird Ln. Dallas, TX 76206

What do I do if my donation was not picked-up on the scheduled day?
E-mail or call (972) 438-KIND (5463) between the hours of 8-4. Dispatch will identify the problem and reschedule your pick up as quickly as possible.

Will the driver come inside and pick-up?
No, drivers are not permitted to enter your home.

Do you pick-up in bad weather?
Yes. We pick-up in all types of weather. If there is a State of Emergency, we will not pick-up. If the driver is unable to navigate the truck, we will cancel the route and reschedule with you as quickly as possible. Canceling a route is the last resort option for us and rarely happens.